Graduate Jobs

Job Vacancies at Carbon Fintech Nigeria (Paylater)

Job Vacancies at Carbon Fintech Nigeria (Paylater)

Carbon Fintech Nigeria (Paylater) started in 2012 as a brick and mortar client loaner targeted at the Nigerian market. Carbon is headquartered in Lagos, Nigeria. We are a worldwide company of over ninety staff with operations in the Federal Republic of Nigeria, England, and the U.S.A, empowering people with access to credit, easy payment solutions, high-yield investment opportunities and easy-to-use tools for private financial management.

The following job vacancies are available at Carbon Fintech Nigeria (Paylater):

Customer Service and Collections Agent

Job Type: Full Time 

Qualification: BA/BSc/HND 

Experience: One year

Location: Owerri, Imo State

Job Field: Customer Care/Graduate Jobs /Entry-Level Jobs

Responsibilities

  • Your core responsibilities are to deliver world-class customer support services which will set the corporate apart from the competition whereas delighting the client at all times. You’ll also be targeted on operating with customers to make sure they maintain their payments do not fall under arrears and afterward enter the Collections funnel.
  • As a smart, proactive, well-spoken, quick typing and independent agent, you’ll facilitate us deliver nice service to existing and prospective customers.

Your Tasks

  • Identifying existing and prospective customers’ wants via mail, phone or social media and providing answers quickly or escalating to relevant colleagues.
  • Follow up and resolution customers’ grievances and queries at intervals the assigned time to fulfill response targets.
  • Collaborate with groups and alternative departments to make sure overall client satisfaction
  • Helping customers complete loan applications, bill payments, set up cards, and loan repayments to name a few.
  • Converting all Carbon (Paylater) inquiries into Carbon (Paylater) customers; Payvest, Bill Payments, Loans, etc.
  • Supporting the collections method by creating calls to customers in danger of falling into arrears and arranging reimbursement plans.
  • Working with promoting and growth groups to contact customers for surveys or to sell new products and services
  • Look for new, innovative ways in which to extend customer’s usage, satisfaction, retention, and support.

Skills

  • Skills Fast learner having the ability to find out quickly and perceive deeply. you ought to learn the Carbon (Paylater) product (Payvest, Bill Payments, Loans, wallet etc) quickly and know it inside-out to enable you to deliver world-class services to the customer.
  • Proactively seeking out work for yourself and actively look to resolve client problems.
  • Independent, requiring very little to no supervising, reporting with efficiency and compactly when needed and providing leadership at all times to colleagues.
  • Emotionally intelligent, understanding the underlying problems being raised by the customers and having the ability to resolve quickly or step up as needs be.
  • Tech Savvy, you’ll be very aware of web technologies as well as banking apps, mobile technologies, Android, Internet, Websites, email, online chat/messaging and alternative web-related products and services.
  • Fluent in oral and written English.
  • Multitasking handling many tasks and priorities, your workload can switch between client service duties and collections. even have the power to talk with customers whereas typing notes at the same time.
  • Fast typist and able to reach forty words per minute and looking out to boost. If you can’t type this quick, don’t APPLY!
  • Great sense of humor having the ability to tease yourself and put the client relaxed at all times.
  • Ambitious, eager to achieve meeting all clients’ wants and growing the customer service performance at One Finance to world standard.
  • Driven to perpetually improve him or herself and therefore the entire team by perpetually learning and pushing colleagues to enhance themselves.
  • Polite and Patient you’ll show empathy in handling customers’ in spite of their position.

Job Qualification

  • A Bachelor’s degree or it’s equivalent.
  • Demonstrable communication and problem-solving skills
  • A least one year of collection or customer service expertise is going to be an extra advantage.

Carbon Salary Structure

N50, 000.00 (Fifty Thousand Naira Only) – If you’re searching for more, don’t apply. this is an entry-level position.

Entry-level Customer Service and Collections Officer

Job Type: Full Time 

Qualification: BA/BSc/HND 

Experience: One year

Location: Lagos

Job Field: Customer Care/Graduate Jobs/Entry-Level Jobs 

Responsibilities

  • Your core responsibilities are to deliver world-class customer support services which will set the corporate apart from the competition whereas delighting the client at all times. You’ll also be targeted on operating with customers to make sure they maintain their payments do not fall under arrears and afterward enter the Collections funnel.
  • As a smart, proactive, well-spoken, quick typing and independent agent, you’ll facilitate us deliver nice service to existing and prospective customers.

Your Tasks

  • Identifying existing and prospective customers’ wants via mail, phone or social media and providing answers quickly or escalating to relevant colleagues.
  • Follow up and resolution customers’ grievances and queries at intervals the assigned time to fulfill response targets.
  • Collaborate with groups and alternative departments to make sure overall client satisfaction
  • Helping customers complete loan applications, bill payments, set up cards, and loan repayments to name a few.
  • Converting all Carbon (Paylater) inquiries into Carbon (Paylater) customers; Payvest, Bill Payments, Loans, etc.
  • Supporting the collections method by creating calls to customers in danger of falling into arrears and arranging reimbursement plans.
  • Working with promoting and growth groups to contact customers for surveys or to sell new products and services
  • Look for new, innovative ways in which to extend customer’s usage, satisfaction, retention, and support.

Skills

  • Skills Fast learner having the ability to find out quickly and perceive deeply. you ought to learn the Carbon (Paylater) product (Payvest, Bill Payments, Loans, wallet etc) quickly and know it inside-out to enable you to deliver world-class services to the customer.
  • Proactively seeking out work for yourself and actively look to resolve client problems.
  • Independent, requiring very little to no supervising, reporting with efficiency and compactly when needed and providing leadership at all times to colleagues.
  • Emotionally intelligent, understanding the underlying problems being raised by the customers and having the ability to resolve quickly or step up as needs be.
  • Tech Savvy, you’ll be very aware of web technologies as well as banking apps, mobile technologies, Android, Internet, Websites, email, online chat/messaging and alternative web-related products and services.
  • Fluent in oral and written English.
  • Multitasking handling many tasks and priorities, your workload can switch between client service duties and collections. even have the power to talk with customers whereas typing notes at the same time.
  • Fast typist and able to reach forty words per minute and looking out to boost. If you can’t type this quick, don’t APPLY!
  • Great sense of humor having the ability to tease yourself and put the client relaxed at all times.
  • Ambitious, eager to achieve meeting all clients’ wants and growing the customer service performance at One Finance to world standard.
  • Driven to perpetually improve him or herself and therefore the entire team by perpetually learning and pushing colleagues to enhance themselves.
  • Polite and Patient you’ll show empathy in handling customers’ in spite of their position.

Job Qualification

  • A Bachelor’s degree or it’s equivalent.
  • Demonstrable communication and problem-solving skills
  • A least one year of collection or customer service expertise is going to be an extra advantage.

Carbon Salary Structure

N50, 000.00 (Fifty Thousand Naira Only) – If you’re searching for more, don’t apply. this is an entry-level position.

Method of Application

Use the link(s) below to apply on the carbon paylater website:

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Ifeanyi

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